Eligibility and Fees

The purpose of CEAV Career Counselling Australia is to provide careers counselling services to increase participation in the work force and provide relief from poverty.  This purpose is achieved by providing careers counselling services to individuals that focus on overcoming the specific barriers to gaining employment and/or entering training and further education experienced by marginalised individuals.

Eligibility for reduced fees

If you identify with any of these groups, reduced fees may apply, this will be discussed at your initial appointment, clients individual circumstances will be taken into consideration: 

  • indigenous communities;
  • individuals experiencing chronic unemployment or underemployment due to limited work experience and training;
  • individuals with physical or mental disabilities;
  • individuals with limited English language or literacy skills, refugees and asylum seekers; and
  • individuals from low socio-economic backgrounds who are employed but have limited options to advance in their career;

We will provide careers counselling services to individuals who are unemployed or at risk of unemployment and we develop relationships with relevant companies and training organisations to facilitate employment opportunities for our clients.


CEAV Career Counselling Australia is able to extend a minimal charge to some clients who are experiencing disadvantage but are currently in some form of paid employment (part time or full time). This potential charge is in order to ensure there is assistance in funding CEAV Career Counselling Australia's services.  Please contact the CCCA to discuss our fee structure.

Refund Policy

At CCCA customer satisfaction is our priority.  We offer refunds in accordance with Australian Consumer Law. 

We are not required to provide a refund or replacement if you change your mind but you can choose a refund or exchange when the item or event you have purchased is under the following conditions:

  • you are no longer able to attend an event due to unforeseen circumstances e.g. sickness, permission from your employer is not granted and you cancel within two weeks of the event we will refund 70% of your invoice. If you cancel one week before the event, we will refund 50% of your invoice. If you cancel within days 6 days of the event no refund will be available.
  • has a problem that would have stopped someone from buying the item if they had known about it
  • is unsafe
  • is significantly different from the sample or description
  • does not do what we said it would, or what you asked for and cannot be easily fixed.

Please read our policy before making your purchase.  Please also keep your proof of purchase—e.g. your receipt.

For more information: Australian Competition and Consumer Commission (ACCC) Information centre 1300 302 502